For the purposes of this study, Forrester aggregated the experiences of the interviewees’ organizations and combined the results into a single composite organization. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed decision-makers from 10 organizations with experience deploying both M1-based and non-M1-based Mac computers. In addition to the M1 chip, Apple also released new versions of it’s Mac operating system (macOS) that build on and expand the security and collaboration capabilities highlighted in the original study. Macs with M1 chips are compatible with iOS and iPadOS applications, which enables organizations to run iPhone and iPad applications natively on their laptops or desktops for the first time. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of deploying Mac - including Macs with the Apple M1 chip - on their organizations.Īpple introduced its M1 chip in 2020, and it improved the performance, power efficiency, and battery life of Apple devices that use it.
In 2021, Apple commissioned Forrester Consulting to update the 2019 study to include the impact that the new M1 processers have on enterprise Mac deployments. In 2019, Apple commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Mac devices to their employees. Practically every technology that employees interact with can impact employee experience, and having a good experience delivers better business outcomes, such as higher employee engagement, enhanced customer experience, fewer security vulnerabilities, and reduced costs 1. But with so much focus on customers, they often deprioritize the employee experience and the technology that employees use.
Organizations invest heavily to improve customer experience and drive engagement.
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